FAQ

1. Product Selection – Choose your flooring in-store or with samples at home.
2. Free Measure & Estimate – Schedule your in-home measurement.
3. Order Placement – Pay deposit and confirm details.
4. Scheduling – Once your product arrives (if special order), we’ll set your install date.
5. Installation – Our licensed, bonded, and insured installers (who are our own employees, not subcontractors) complete your project.

• Carpet style: Low-pile, looped, or patterned carpets tend to show seams more clearly than plush or textured styles.
• Fiber not yet blossomed: When carpet is first installed, the fibers may still be compressed from being rolled in storage. As the carpet settles and the fibers “blossom” over time with vacuuming and regular use, seams typically become less visible.
• Lighting: Sunlight or overhead lighting can hit the seams at certain angles, making them appear more visible.
• Fiber direction: The way the carpet fibers lay can reflect light differently along the seam line.

Professional cleaning: Have your carpet professionally cleaned at least once a year to maintain its appearance and warranty.

Regular maintenance: Vacuum regularly to remove dirt and debris before it settles into the fibers.

Spot cleaning: Blot spills immediately with a clean, white cloth to absorb the liquid—don’t rub, as it can spread the stain. Use a small amount of mild detergent mixed with water, dab gently, then blot dry. Avoid soaking the area to prevent moisture damage.

Refer to the manufacturer’s warranty for approved cleaning methods—see store for more information.

Avoid DIY shampooing: Home carpet cleaners often leave behind excess moisture, which can damage the carpet backing and cause buckling.

For soft surface (carpet): Use a vacuum with adjustable height settings and strong suction without a beater bar for looped or soft carpets. For cut-pile carpets, a beater bar or rotating brush can be used but should be set to the proper height to avoid fiber damage. Check manufacturer guidelines and recommendations.

Refer to the manufacturer’s care guidelines and recommendations for approved vacuum types—see store for more information.